BT Broadband 
 

If your router hasn’t been delivered on the date confirmed, the router may not have been able to fit through your letterbox due to the size. Please contact us at customersupport@splitthebills.co.uk, with your name, address with title 'Missed Router Delivery' and we will see where your router is and how we can get it delivered or provide a local location you can collect it from.

Virgin Media

If Yodel aren’t able to deliver your QuickStart kit as they were unable to speak to somebody in the property to get a signature on the confirmed delivery date, Yodel will then make two further delivery attempts on the following working days. If you can, please ensure that somebody is in to answer the door in the following 2 working days to sign for this package. If it’s been longer than 2 working days since your original delivery date, please let us know a preferred delivery date and we’ll work to get this rearranged as soon as possible. If your new requested delivery date isn’t available, we’ll book this in for the next available date.

Pine Media

If your router hasn’t been delivered on the date confirmed, the router may not have been able to fit through your letterbox due to the size. You will need to call through to our Customer Support Team on our  number which is 0330 822 0266 and speak to Pine Media technical support team. The options you need to pick when calling through to our number is "Option 2" and then "Option 1". You will then need to pick "Option 1" and then "Option 3" and this will route you through to Pine Media.