This depends on the provider, as of July 2024 our lowest speed fibre package is advertised at 80mbps however speeds may vary depending on location and load on the exchange.

If Virgin Media is available in your area, we can get you superfast internet, giving you speeds of up to 1000Mbps!

If BT Superfast Fibre is available you can get speeds of up to 900Mbps! More addresses are being added to this as Openreach roll out Superfast broadband across the UK.

In rare occasions there may only be an older ADSL connection, for these you can expect 10 -15mbps.

Pine Media 

Pine Media usually require a 2–3-week lead-time to get an installation booked in, we'll work to get the installation booked in for the first day of your contract. If we receive the completed documents from your group just before your contract start date, there could be delays to the internet being installed. Rest assured; we’ll get this booked in for the next available installation date.

If you already have an active Pine Media connection in your home, the router will be sent through the post and an engineer won’t be required. We’ll request for the router to be sent through the post ready for your contract start date, however there could also be delays to this if we receive the completed documents from your group just before your contract start date.

Virgin Media 

Virgin Media usually require a 2-3 week lead-time on installations due to engineer availability, this can be less if your property has previously had a Virgin Media connection installed. We'll work to get the installation booked in for the first day of your contract.

If we receive the completed documents from your group just before your contract start date, there could be delays to the internet being installed. Rest assured, we’ll get this booked in for the next available installation date.

If you already have a Virgin Media connection set up in your property, the QuickStart pack will be sent through the post with instructions on how to set this up and an engineer won’t be required. We’ll request for the router to be sent through the post ready for your contract start date, however there could also be delays to this if we receive the completed documents from your group just before your contract start date.

BT Broadband 

BT usually require a 2–3-week lead-time to get an installation booked in, we'll work to get the installation booked in for the first day of your contract. If we receive the completed documents from your group just before your contract start date, there could be delays to the internet being installed. Rest assured; we’ll get this booked in for the next available installation date.

If you already have an active BT/Openreach connection in your home, the router will be sent through the post and an engineer won’t be required. We’ll request for the router to be sent through the post ready for your contract start date, however there could also be delays to this if we receive the completed documents from your group just before your contract start date.

We always try and ensure that your installation date is booked in for as soon as possible when your utility contract starts, however if the date provided isn’t convenient, please just let us know and we can try and rearrange the installation date.

Pine Media

Pine Media carry out their installations Monday-Friday between 8AM-6PM, please just let us know a preferred date within this time-frame when somebody will be in the property to let the engineer in. You will need to call through to our number which is 0330 822 0266 and speak to Pine Media technical support team. The options you need to pick when calling through to our number is "Option 2" and then "Option 1". You will then need to pick "Option 1" and then "Option 3" and this will route you through to Pine Media.. 

If you already have a Pine Media active connection in your property, the router will be sent through the post via DPD or DX and an engineer won’t be required to enter your property. Your router will arrive on or just before your installation date. Don't worry about staying in to accept the parcel, as it should usually fit through your letterbox!

Virgin Media

Virgin Media carry out their installations Monday-Saturday between 8AM-1PM or 1PM-6PM, please just let us know a preferred date within this time-frame when somebody will be in the property to let the engineer in. You can request to change your installation date and we’ll get back to you to confirm the change as soon as we receive confirmation from Virgin Media. Please bear in mind that Virgin Media usually have up to a 2 week lead-time on installations, and so if your preferred date isn’t available, we will book this in for the next available date.

If you’re due to receive a Virgin Media QuickStart kit through the post rather than an engineer visit and you would like to change the date that this is delivered, please let us know your preferred date. Your router kit will be delivered by Yodel who deliver Monday-Saturday between 7AM-9PM, so please bear in mind this time-frame when requesting your new preferred delivery date.

BT Broadband 

Openreach carry out installations on behalf of BT usually Monday-Friday between 8AM-6PM, please just let us know a preferred date within this timeframe when somebody will be in the property to let the engineer in. 

If you do need to change the date we will do our best, please e-mail us at customersupport@splitthebills.co.uk with your name, the address you’ll be living at and your preferred date, we may need up to 28 days’ notice, although often we can get this installed much sooner.

If you already have am active Openreach (BT) active connection in your property, the router will be sent through the post via Royal Mail and an engineer won’t be required to enter your property. Your router will arrive on or just before your installation date. Don't worry about staying in to accept the parcel, as it should usually fit through your letterbox!

BT Broadband 
 

If your router hasn’t been delivered on the date confirmed, the router may not have been able to fit through your letterbox due to the size. Please contact us at customersupport@splitthebills.co.uk, with your name, address with title 'Missed Router Delivery' and we will see where your router is and how we can get it delivered or provide a local location you can collect it from.

Virgin Media

If Yodel aren’t able to deliver your QuickStart kit as they were unable to speak to somebody in the property to get a signature on the confirmed delivery date, Yodel will then make two further delivery attempts on the following working days. If you can, please ensure that somebody is in to answer the door in the following 2 working days to sign for this package. If it’s been longer than 2 working days since your original delivery date, please let us know a preferred delivery date and we’ll work to get this rearranged as soon as possible. If your new requested delivery date isn’t available, we’ll book this in for the next available date.

Pine Media

If your router hasn’t been delivered on the date confirmed, the router may not have been able to fit through your letterbox due to the size. You will need to call through to our Customer Support Team on our  number which is 0330 822 0266 and speak to Pine Media technical support team. The options you need to pick when calling through to our number is "Option 2" and then "Option 1". You will then need to pick "Option 1" and then "Option 3" and this will route you through to Pine Media.

All broadband routers now work on a QuickStart process, it can take up to 24hrs from the installation date for the line to go live.

If you already have a socket you'll be sent this before the installation date and you will need to plug the router in and follow the instructions

If you had an engineer installation, they will set this up for you, however instructions are also left behind.

Should you need any assistance please call us on 0330 053 9350.

1. Select the existing customer option
2. Select Broadband
3. Select Broadband issues 
4. Lastly select your provider

Pine Media

If you’re having issues with your Pine Media connection, rest assured that you have access to the Pine Media technical support team from Monday - Friday, 09:00am - 17:30pm who will be able to help you with any issues regarding your connection. You can contact Pine Media by calling 0330 0539350 and selecting the option for ‘Pine Media technical support’. You will just need to confirm your property address to pass Data Protection. 

Virgin Media

If you’re having issues with your Virgin Media connection, rest assured that you have access to the Virgin Media Business support team, who will be able to help you with any issues regarding your connection. You can call the Virgin Media Business helpline by calling 0330 0539350 and selecting the option for Broadband and then "Virgin Technical Support". You will just need the company name which is ‘Split The Bills’, your property postcode and the MAC Address which you'll find on a label on your router.
  

Shell Internet
  

If you’re having issues with your Shell Internet connection, rest assured that you have access to the Shell Internet technical support team from Monday - Friday, 08:00am - 17:00pm who will be able to help you with any issues regarding your connection. You can contact Shell Internet by calling 0330 053 9350 and selecting the option for Broadband and then ‘Shell Internet technical support’. You will just need to confirm your property address, our contact number which is 0330 0539350, and the account name, which is Split The Bills. 

BT Broadband

Call direct 08001217667 then Select Option 1.

You’ll need to provide the following information 

1. Company Name: Split The Bills 
2. Property Address and Postcode 
3. Your BT Service ID - this will have been on an email you after installation 
4. Password which is 'Broadband'

Don't worry as you won't need to return your router at the end of your tenancy, simply leave this plugged in at the property as the new tenants moving in will need the router to get online when they arrive.