If your internet provider is Plusnet, your router will be ready to plug in on your activation date or when the engineer visits, and will activate automatically. We’ll let you know how your installation will take place when it has been booked.

If your internet provider is Virgin Media Business, your router will arrive in the post and will be pre-activated. Simply plug the router in to the Virgin Media socket and the router should self-activate within 60 minutes. If it doesn’t, please place a pin into the reset button on the back of the router for 30 seconds, this will hard reset the router and should resolve any set-up issues.