All broadband routers now work on a QuickStart process, it can take up to 24hrs from the installation date for the line to go live.

If you already have a socket you'll be sent this before the installation date and you will need to plug the router in and follow the instructions

If you had an engineer installation, they will set this up for you, however instructions are also left behind.

Should you need any assistance please call us on 0330 053 9350.

  1. Select the existing customer option
  2. Select Broadband
  3. Select Broadband issues 
  4. Lastly select your provider