In response to the energy crisis, the UK Government has introduced energy price support to shield households and businesses from spiralling prices. You may be aware that, under the Energy Prices Act 2022, the Government requires that energy price support is passed on in a just and reasonable way to end users, this includes the support from the Energy Price Guarantee, Energy Bills Support Scheme, and/or the Energy Bills Relief Scheme to you, our customers, as the intended beneficiaries of the relevant schemes.
Here we set out how UniHomes is ensuring that the support is passed through to its customers:
- We are already applying the £400 Energy Bill Support Scheme discount in full to each household’s account. The discount will either be deducted from your monthly charges or paid directly into your bank account. If paid directly into your bank account, it could be in a one-off payment or in monthly instalments, depending on how you pay your charges to UniHomes. We have already notified you of the payment method which applies to your account.
- If you are a student, the Energy Price Guarantee has enabled energy suppliers (and therefore us) to shield you from a significant price rise on the energy aspect of your charges. You will have already received an email from us in September which sets out your prices for 2022-23 and how we have calculated your charges in light of both the Energy Price Guarantee and the Energy Bill Support Scheme.
Further guidance on the legislation, eligibility and the responsibilities of intermediaries is available here. Please raise any concerns you have about the pass-through support provided by emailing firstname.lastname@example.org in the first instance. In law, end users can recover benefits they are due as a civil debt if not provided as soon as reasonably practicable. This means end users will be able to pursue recovery of benefits through civil proceedings.