Yes! We can get your meters swapped for credit meters meaning you no longer have to top-up with a key or card. Once you join Split The Bills, we’ll be able to see what kind of meter you have and will arrange for your meters to be swapped by our supplier.

If you have to top-up your meter whilst we’re working on getting your meters swapped, you can send us your receipts and we’ll arrange a refund for you.

Electric meters usually come with a key and gas meters with a card – you’ll need to locate these. The previous tenants should have left the top-up key or card for the meter in the property (or in the meter) so you are able to top up straight away.

If there are no keys or cards left in the property, then we will need to organise replacements. To do this, you can either pop to a PayPoint location where you may be able to obtain a replacement. Alternatively, give us a call on 0330 053 9350 and we can order a replacement for you.

If the key or card has been left in the property you can take them anywhere that displays the ‘PayPoint’ sign, to purchase credit, these are normally local convenience stores or post offices.

Once you have obtained a top-up for your key or card you need to register this to your meter. You do this by inserting the key or card into the meter and leaving it in place until the display on the meter changes. You will see the amount you are crediting to the meter and then the total balance.

You’ll need to send us meter readings on the day you move in so that we can open your account. We’ll send you an email to remind you and tell you how to send them to us. We’ll give you a unique link so you can enter your readings directly onto your account.

We’ll ask you for meter readings every couple of months during your contract and again on the day that you move out.

Check out our ultimate guide to reading your meter.

Sometimes bills or letters may be delivered to your address whilst we’re in the process of switching over the account from the previous tenants. If you’ve received a bill from an Energy supplier, send a copy to hello@splitthebills.co.uk, making sure to include a copy of each page. We’ll review the bill and let you know if you need to do anything.

If you’re experiencing a power cut, it may be that the power has cut out or ‘tripped’ in an isolated part of your home. You’ll need to check your fuse box and flip the relevant switch to get things working again.

If there’s no electricity for the whole of your street, you may be experiencing a power cut. If this is the case, call your electricity network operator on 105 to find out when it’ll be back up and running.

If you smell Gas or suspect there is a gas leak, open your doors and windows and make sure you don’t touch any electrical switches, use your mobile phone indoors or light any matches or other naked flames.

Call the free Gas Emergency Services on 0800 111 999 for help.

Reading Your Meter

How To Read A Traditional Meter

Electricity Meters

There are a few different types of Electricity meter. Look for the example below which looks like your meter and follow the instructions on how to read the meter.

Electric

Digital Single Meter

How To Read

Write down the five numbers as they appear. Ignore the red one. The example above would be ‘04612’.

Electric

Digital Dual Meter

This is for those of you on two energy rates for different times of the day. The cheaper one is on top, this will usually be the “night” read and the bottom one will be the “day” read.

How To Read

Write down the five numbers as they appear, ignoring the red ones.

Electric

Digital Dual Meter (Single Display)

Some dual meters have a single display where you might have to press a button to view each rate.

How To Read

1. Write down the numbers as they appear.
2. Press the button to see the next reading, then write that down too.

Electric

Dial Meter

Here you’ll see five dials, each with numbers 0 to 9. There may be a sixth dial on the right, sometimes in red, or with 1/10 next to it – ignore this.

How To Read

1. Write down the numbers the pointer has just passed, from left to right.
2. If the pointer lies exactly on any number, underline it (in the above example, you would underline the 4).
3. Now, look at your five numbers. For any that are underlined, look at the number following it – if it’s between 9 and 0, reduce your underlined number by one. The above example would therefore be 1 3 9 7 0.

Gas Meters

Like electricity, there are a few different types of gas meter, but they’re all fairly simple to read.

Gas

Digital Imperial Meter

How To Read

Write down the first four numbers as they appear. Ignore the red ones.

Gas

Digital Metric Meter

How To Read

Write down the first five numbers as they appear – ignore the numbers after the decimal point (sometimes in red).

Gas

Dial Meter

There might be more than four dials, you only need to read the bottom four.

How To Read

Write down the numbers closest to the pointer, as they appear. If it’s between numbers, put the lower number, but if it’s between 9 and 0, write 9.

How To Read A Smart Meter

Smart Electricity Meters

Your electricity reading will be a number followed by “kwh”. We don’t need the numbers after the decimal place.

If your meter has A and B buttons:

1. Press the A button.
2. Keep on pressing this until you get to “TOTAL ACT IMPORT”.
3. The number shown below this is your meter reading.

If your meter has a green A and a white B button:

1. Press and hold the green A button for at least 2 seconds.
2. Press A again and again to cycle through the displays.
3. The first row of numbers you’ll see is your meter reading.

If your meter has three unmarked buttons:

1. Press the middle button.
2. The number shown below “IMP” is your meter reading.

If your meter has an orange button and a blue button:

1. Press the orange button.
2. You’ll see a row of numbers followed by “KWH”, this is your reading.

Smart Gas Meters

Your gas reading will be a number followed by “m3”. We don’t need the numbers after the decimal place.

If your meter has A and B buttons only:

1. Press the A button.
2. Keep on pressing this until you get to “METER INDEX”.
3. The number shown below this is your meter reading.

If your meter has three square red buttons (they might be labelled A, B, and C):

1. Press the A (or left) button.
2. You’ll see a row of numbers followed by m3, this is your reading.

If your meter has a left arrow, a circle and a right arrow:

1. Press the middle “circle” button.
2. The screen will show “current meter reading” at the top.
3. You’ll see a row of numbers followed by m3, this is your reading.

If your meter has orange and blue arrow buttons:

1. Press the orange button.
2. You’ll see a row of numbers followed by m3. This is your reading.