If you’ve moved out and someone is replacing you, get in touch to let us know and we’ll contact the new housemate so they can join your utility account.
If you’ve moved out and someone isn’t replacing you, you’re still responsible for your share of the bills.
If you’ve got a new housemate, they’ll need to complete a Change of Housemate form so that we can add them to your account.
We’ll take care of closing all your utility accounts for you. All you need to do is send us gas and electricity meter readings the day you move out. We’ll send you an email with instructions on how to send these to us.
If internet is included in your Split The Bills utility contract, please leave your router connected when you move out (a charge may apply if the router is missing).
You can find our latest utility management service Terms and Conditions below in PDF format.
Please take note of your joining date to reference the correct version.
If you joined on or after 12th March 2024:
Terms and Conditions (PDF 275KB)
If you joined before 12th March 2024: