If we’ve failed to collect your monthly payment on the due date, we will re-attempt to collect up to 4 times, within 3-5 working days from the last attempt. You may be charged a late payment fee of £12 if your payment fails.

If your payment fails after 4 attempts we will let your housemates know and we’ll contact you about what happens next.

If you’re struggling with your finances, please get in touch with us as soon as possible so we can help.