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Most Popular FAQs

  1. How does my payment plan work?

    To help you understand what makes the cogs turn, here are the things we're most commonly asked about our monthly payment plans... When do I get my monthly bill, and when is it due? On the 1st of ...

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  2. When will my Broadband be installed?

    Over our busiest period (June - September), we aim to confirm your install date as soon as we can. This is usually within 10 days after all housemates have signed up to us. As this is also the busie...

    Read More When will my Broadband be installed?

  3. How long is the contract?

    With us, there's a 6 month minimum contract. Just let us know at least 30 days before your tenancy ends and we'll close everything down for that date. If you choose to leave before the 6 months are ...

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  4. How is my payment plan calculated?

    For stuff like Broadband, TV Licence and your Split Fee, these are usually the same each month. For Gas, Electricity and Water, (if you’ve got a water meter that is), we estimate how much we think yo...

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  5. What happens with my final bills?

    Let's break it down... Step 1: At least 30 days before your tenancy ends, update us with your tenancy end date. You can do this over live chat, by calling us on 0330 053 9350 or email hello@splittheb...

    Read More What happens with my final bills?

  6. Why is my monthly payment the same in summer and winter?

    From Day 1, you'll contribute the same amount each month, all year round. However, you'll no doubt use less energy in the summer and more in the winter. To balance this out and help you to budget, we ...

    Read More Why is my monthly payment the same in summer and winter?

  7. I've received a bill from another supplier. What do I do?

    Is it a Gas and/or Electric bill? If you've taken Gas and/ or Electric with us, you'll receive a final bill from your old supplier once your energy has transferred over to us. It's your responsibilit...

    Read More I've received a bill from another supplier. What do I do?

  8. Help! I need some broadband technical support.

    My broadband is with Virgin Media Simply call the Virgin Media Technical Support team on 0345 454 1111. You'll need your account number and site reference to hand. If you've misplaced this, please cal...

    Read More Help! I need some broadband technical support.

  9. What happens if my housemate doesn't pay?

    Fingers crossed this doesn't happen! But if it does, here's what will happen... If a housemate misses a payment, we'll do everything we can to chase payment from them. If the payment isn't received ...

    Read More What happens if my housemate doesn't pay?

  10. Why have I been charged an extra £14.99 in my first payment?

    You'll pay a one-off £14.99 set up fee in your first payment. Your housemates will pay this too, as it's to cover the cost of setting up your services.

    Read More Why have I been charged an extra £14.99 in my first payment?

Can't find the answer you're looking for?

Simply hop on our live chat below to chat to us right away. Alternatively, call 0330 053 9350 or email hello@splitthebills.co.uk.

We're open from 9am-5pm, every weekday.