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Billing & Payment Queries

  1. Why is my first payment more than my quoted monthly amount?

    There's a few reasons your first bill might be more expected. 1. You've been billed for more than one month This usually happens with your first payment plan if your account started after the 1st of ...

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  2. How do I pay a late/overdue payment?

    If you've missed a payment and have an overdue balance, you can make your payment online 24/7 via the following link: ​https://www.splitthebills.co.uk/payments/ Card payments can take up to 5 workin...

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  3. What is a High Risk Housemate Deposit?

    A High Risk Housemate Deposit helps to cover the outstanding balance on your household account and, in most cases, will help to build credit on your account to serve as a buffer if this housemate cont...

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  4. How do I raise a complaint?

    Feeling frustrated? That just won't do. We want to put things right. It’s important to us that our service is exceptional for our customers. If you're feeling frustrated and are unhappy with our ser...

    Read More How do I raise a complaint?

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