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Billing & Payment Queries

  1. When will my payment be debited?

    We'll debit your payment on (or soon after) the 15th of each month. If your payment date falls on a weekend or bank holiday, we'll debit your payment on the next working day.

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  2. How do I change my bank details?

    If you need to change your bank account details, there's a couple of ways you can do this securely: 1. Login to the online portal, head to the account details bit and update your direct debit details...

    Read More How do I change my bank details?

  3. Another energy company has estimated a lower Gas/Electric payment than...

    Most major Gas and Electric companies base their estimates on the average for the area you live in and the number of bedrooms in your house. However, these estimates aren't realistic for student prope...

    Read More Another energy company has estimated a lower Gas/Electric payment than...

  4. Why is my monthly payment the same in summer and winter?

    From Day 1, you'll pay the same amount each month, all year round. However, you'll no doubt use less energy in the summer and more in the winter. To balance this out and help you to budget, we split y...

    Read More Why is my monthly payment the same in summer and winter?

  5. Why is my payment taken every month and not every week?

    Utility providers charge us on a monthly or quarterly basis, so managing a weekly collection would be too tricky. We calculate your monthly price from the weekly quote by multiplying it by 52 (weeks)...

    Read More Why is my payment taken every month and not every week?

  6. Can I add a service at anytime?

    Yes, you can add services to your account at anytime. The first step is to request your new service(s) using this form: https://www.splitthebills.co.uk/support-centre/add-services/

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  7. Can I remove a service at any time?

    You can remove services at any time, however it's a little complicated when it comes to costs. If you want to remove Broadband, you may be liable to pay cancellation fees to Plusnet or Virgin Media ...

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  8. Why are there two water payments on my payment plan?

    If you see two water payments on your payment plan, don't panic - you're not being charged twice! Some regional areas have two water suppliers. One supplier deals with freshwater, and the other for s...

    Read More Why are there two water payments on my payment plan?

  9. Why do I pay Split The Bills and another energy supplier at the start?

    We'll do our best to get all your services up and running as close to your start date as possible, but as each service is set up in a different way, one may become active before another. If you selec...

    Read More Why do I pay Split The Bills and another energy supplier at the start?

  10. What are our management fees?

    At Split The Bills, we pride ourselves on our honesty and transparency, meaning we’re upfront about what you pay to use our service. The price of using Split The Bills is £1.50 a week, per person. Fo...

    Read More What are our management fees?

Can't find the answer you're looking for?

Simply hop on our live chat below to chat to us right away. Alternatively, call 0330 053 9350 or email hello@splitthebills.co.uk.

We're open from 9am-5pm, every weekday.