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Billing & Payment Queries

  1. How does my payment plan work?

    To help you understand what makes the cogs turn, here are the things we're most commonly asked about our monthly payment plans... When do I get my monthly bill, and when is it due? On the 1st of ...

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  2. Why is my payment more than expected?

    You can find the answers to this using our Payment Plan troubleshooting guide, right here: https://www.splitthebills.co.uk/support-centre/payment-plan-query/

    Read More Why is my payment more than expected?

  3. How do I pay my monthly contribution?

    You pay your monthly contribution by direct debit on (or soon after) the 15th of each month. If you'd rather make a payment sooner, you can do so online on our new payments page. Remember to make you...

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  4. How do I pay from an international bank account?

    To make a payment from an international bank account, please use the following details: Bank Account Name: Split Living LTD Sort Code: 77-74-14 Account Number: 29516268 IBAN = GB72 LOYD 7774 1429 ...

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  5. If I miss a payment, will I be charged?

    Student life can be tough. If you can't afford to pay on the 15th, please let us know at least 5 working days before and we'll push it along to the 1st of the following month (the next payment date)....

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  6. What happens if my housemate doesn't pay?

    In the unlikely event that your housemate doesn't pay up, we'll do everything we can to collect payment from them. Once a payment fails (and it isn't paid within 7 days) the housemate in debt will en...

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  7. Why have I been charged an extra £14.99 in my first payment?

    As outlined on our website and throughout our joining journey, you'll pay a one-off £14.99 set up fee in your first payment. Each housemate will pay for this individually and it's to cover the cost of...

    Read More Why have I been charged an extra £14.99 in my first payment?

  8. How long is the contract?

    With us, there's a 6 month minimum contract. Just let us know at least 30 days before your tenancy ends and we'll close everything down for that date. If you choose to leave before the 6 months are ...

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  9. Why do I contribute to all services if they're not all active?

    There's a few reasons why you contribute towards all services from your first payment onwards, whether they're active or in the process of being set up. Here's why... We know services will have dif...

    Read More Why do I contribute to all services if they're not all active?

  10. How is my payment plan calculated?

    For stuff like Broadband, TV Licence and your Split Fee, these are usually the same each month. For Gas, Electricity and Water, (if you’ve got a water meter that is), we estimate how much we think yo...

    Read More How is my payment plan calculated?

Need More Help?

Simply hop on our live chat below to chat to a squaddie right away. Alternatively, you can call 0330 053 9350 or email hello@splitthebills.co.uk.

We're open from 9am-5pm, every weekdays.