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Meter Readings

  1. Help! I can't find my meter.

    Finding out where your meters are located when you move in can sometimes be a difficult task. In most cases, relevant information will be listed in the inventory list of your tenancy agreement. The m...

    Read More Help! I can't find my meter.

  2. How do I submit meter readings?

    You can submit your Gas and Electric readings by... Heading to our online portal Enter your email and password* Go to 'Meter Readings' Enter your reads and read date Submit. Done! If you...

    Read More How do I submit meter readings?

  3. How often should I take meter readings?

    Once your Gas and/or Electric has transferred over to our supplier, you'll need to submit some 'opening' meter readings within the first 5 days of the energy going live (we'll email you the go-live da...

    Read More How often should I take meter readings?

  4. I need help reading my meter.

    Confused? Your easiest option is to upload a clear, close-up photo of your meter(s) using this form. Alternatively, you can do the following... 1. Find your meters (usually in the cellar or under th...

    Read More I need help reading my meter.

  5. Why do you need meter readings from me?

    We need your all-important meter readings to send across to the energy provider, who will then work out how much energy you've used. Without them, your energy provider will be left with no choice but...

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  6. I forgot to take final meter readings. What should I do?

    Don't panic. It'd be worth calling your Landlord or Letting Agent first to see if they've taken any readings since you moved out. They usually make a note of them whenever there's a tenancy swap. If ...

    Read More I forgot to take final meter readings. What should I do?

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