If you've missed the delivery of your router, you should've been left a 'missed delivery' slip from either Royal Mail, ParcelForce or Yodel.
If your slip is from ParcelForce, click here to arrange redelivery.
If your slip is from Royal Mail, click here to rearrange the delivery.
If it's from Yodel, find out more info on rearranging your delivery here.
If your broadband has been installed and you still haven't received your router, please let us know. This is usually an issue with the courier, but we'll do our best to help. You can chat to us online, email firstname.lastname@example.org or call 0330 053 9350. We're around from 9am 'til 5pm, every weekday.
Can't find the answer you're looking for?
Simply hop on our live chat below to chat to us right away. Alternatively, call 0330 053 9350 or email email@example.com.
We're open from 9am-5pm, every weekday.