With us, there's a 6 month minimum contract. Just let us know at least 30 days before your tenancy ends and we'll close everything down for that date.
If you choose to leave before the 6 months are up, you're free to do so, but cancellation fees may apply. For more info, click here.
If you take Virgin Media broadband, this is a 12 month minimum contract. If you close your account before the 12 months have passed, there may be an early disconnection fee to pay charged directly from Virgin Media. This'll be included in your final statement. If you're in the same property for longer than 12 months, the contract will roll over month by month after the 12 month minimum.
If you take Plusnet broadband, the ADSL package is a 9 month minimum contract and the Fibre package is 12. If you close your account before the 9/12 months have passed, you will need to pay for the remainder of the contract, plus a £30 cease fee. This'll be included in your final statement. If you're in the same property for longer than 9/12 months, the contract will roll over month by month after the minimum contract.
Need More Help?
Simply hop on our live chat below to chat to a squaddie right away. Alternatively, you can call 0330 053 9350 or email firstname.lastname@example.org.
We're open from 9am-5pm, every weekdays.