Over our busiest period (June - September), we aim to confirm your install date as soon as we can. This is usually within 10 days after all housemates have signed up to us.
As this is also the busiest time for our suppliers (Virgin Media and Plusnet), the current wait time to have your broadband installed can be up to 3 weeks after your account has completed.
Can't find the answer you're looking for?
Simply hop on our live chat below to chat to us right away. Alternatively, call 0330 053 9350 or email firstname.lastname@example.org.
We're open from 9am-5pm, every weekday.