FAQs

  1. Home
  2. Most Popular FAQs
  3. What happens if my housemate d...

What happens if my housemate doesn't pay?

Fingers crossed this doesn't happen! But if it does, here's what will happen...

If a housemate misses a payment, we'll do everything we can to chase payment from them.

If the payment isn't received within 7 days after it's failed, the housemate in debt will be entered into our credit control process. This will ultimately lead to the outstanding payment being passed onto our third party debt collection agency. 

If you're the housemate falling behind, please get in touch with us so we can arrange a more comfortable payment plan for you. 

If the outstanding balance remains unpaid once the account is closed and the final balance is in credit, any refunds will be made once the outstanding balance has been paid. 

Can't find the answer you're looking for?

Simply hop on our live chat below to chat to us right away. Alternatively, call 0330 053 9350 or email hello@splitthebills.co.uk.

We're open from 9am-5pm, every weekday.